Returns and Exchanges
We only accept returns of our product if we made an error in your order in sizing or a detectable flaw in our quality. i.e (tears, discoloration..etc).
TrinitybyOB is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please fill out the Return form for assistance before returning.
All returns will be refunded via store credit in the form of an E-Gift Card code.
You will be responsible for covering the shipping costs to return your item(s).
Items must be sent back within 20 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached.
Items must be free of stains, makeup, deodorant, or wear.
Please allow 5-7 business days for us to process your return once it is received
Shipping Policy
We believe in Trust and dependability. We ship to you based on where you are located. If you are based in North America, it should be shipped to you in precisely 5- 10 business days depending on what shipping rate you pick. If you are an international shopper, it will arrive no later than 10- 15 business days. Not to worry, we have a tracking method for you to monitor your orders which will help you know when exactly you are getting your order.
To ensure that your package is properly delivered and that you receive your package within the time frames we put in place, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We thank you for your order and we prepare your orders as soon as you purchase them. Be sure to know we hold you in high regard so we treat your orders with urgency and care so you can look your absolute best once you wear our pieces.